Fq99 Privacy Policy — How Your Information Is Protected

Fq99 is a trusted online gaming platform for millions of players across Bangladesh and South Asia. We believe protecting your privacy is not just a legal obligation — it is our ethical responsibility. This privacy policy explains what data we collect, why we collect it, and how we keep it secure.

Please read this privacy policy carefully before using any fq99 service. Continued use of our services constitutes your acceptance of these terms. If you have any questions, our support team is always ready to help.

Fq99 only collects the data genuinely required to deliver our services. We do not gather unnecessary information, and we never use your personal data beyond what is needed.

Fq99 collects your information through various methods, always with full transparency. We gather data through the following means:

• Registration Form: Information you provide directly when opening an account.
• KYC verification: Documents uploaded to verify your identity.
• Transaction Records: Information automatically recorded during deposits and withdrawals.
• Gaming Logs: The time, amount, and outcome of each game session are logged automatically.
• Cookies & Tracking: Technical information collected while browsing the website.
• Live Chat & Support: Information provided during support conversations.

Fq99 uses your collected data solely for specific, legitimate purposes. No information is ever used for unnecessary or unauthorized activities.

• Service Delivery: To manage your account, process deposits and withdrawals, and ensure uninterrupted gaming services.
• Identity Verification: To complete the KYC process for fraud prevention and anti-money laundering.
• Security Assurance: To detect unauthorized account access and suspicious transactions.
• Customer Support: Your data is used to resolve issues and provide support.
• Promotions & Offers: To show you relevant bonuses and promotions based on your preferences.
• Legal compliance: To meet the requirements of licensing authorities and regulatory bodies.
• Responsible Gaming: To detect unusual gaming patterns and provide you with appropriate assistance.

Fq99 never sells your personal data. However, limited sharing may occur in specific circumstances:

• Payment Processor: Necessary information is shared with bKash, Nagad, or your bank to process transactions.
• Game Provider: Minimal data is shared with licensed game providers to operate live games.
• Regulatory Authority: Data is shared with licensing authorities as required by legal obligations.
• Law enforcement agencies: With government authorities when required by court order or investigation.

Outside of the cases listed above, fq99 never transfers your data to any third party. All of our partners adhere to the same strict privacy standards as fq99.

Fq99 uses cookies on its website to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored in your browser.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality.

Fq99 follows the highest industry security standards to protect your data. Our security infrastructure safeguards your information across multiple layers.

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional security layer for your account.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Third-party experts regularly audit fq99's systems.
• Data Backup: Your data is maintained in regular backups.
• Access control: Only authorized personnel may access specific data.

Fq99 retains your data only for as long as necessary. Once the retention period expires, your information is securely deleted or irreversibly destroyed.

• Active Account Information: Retained for as long as the account remains active.
• Financial transaction records: Up to 7 years where required by law.
• KYC documents: Up to 5 years after account closure.
• Gaming Logs: Up to 3 years for dispute resolution.
• Support Conversations: Up to 1 year after the issue is resolved.

Even after account closure, certain data must be retained for a defined period due to legal obligations. It is automatically deleted once that period ends.

As an fq99 platform user, you have important rights over your data. We respect these rights and actively uphold them.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

Fq99 is an adult gaming platform. We strictly do not collect information from or provide services to anyone under the age of 18.

If you are aware of a minor using fq99, please contact us immediately. We operate a strict zero-tolerance policy on this matter.

Fq99 may update this privacy policy from time to time. Changes may occur due to legal updates, the addition of new services, or security improvements.

• For significant changes, we will notify you via your registered email address or through an in-platform notification.
• The date of each update will be clearly displayed at the top of the page.
• Continued use of fq99 after any changes constitutes acceptance of the updated policy.
• If you disagree with any changes, you have the right to close your account.

Previous versions of this policy are available upon request. Please contact our support team.

If you have any questions, requests, or complaints regarding this privacy policy, please get in touch with us. fq99's dedicated privacy team is always ready to resolve your concerns promptly.

Your privacy is our highest priority. fq99 will always be transparent and honest in how we handle your data.